Who Else Wants to Help Create Happiness and Spread Joy?

For the last couple of weeks, at every business I visit, I look for positives about the person helping me, make note of his/her name, and take two minutes to leave positive comments. Most places have comment cards, but some don’t. At places that don’t have comment cards, I make a mental note of the location, the person and their strengths, and leave a positive comment about the person on the businesses website later.

In my experience, most people leave negative comments, so I decided to use this as an exercise to strengthen my positive thinking muscles and spread harmony, happiness, and joy in the process.

Here is one example from a McDonalds Restaurant – I know McDonalds isn’t politically correct, but I’m not politically correct, so put down the flamethrower 🙂

I submitted this to the McDonalds website:

One of the best experiences I have ever had at McDonalds:

A wonderful woman named Cordelia took our order. I had two small children with me that were acting up. She was patient, kind, and empathic.

My son lost his Happy Meal toy in the play area and was bawling. Cordelia brought him a new toy and brought a smile to his face.

My son spilled milk all over the play area floor, and Cordelia cheerfully mopped up the mess we made. She did it with a smile, kind words, and an aura of happiness that I rarely see.

Cordelia is a fantastic employee. Please take care of her.
Steve Olson

And I received this response:

Hello Steve:

Thank you for taking the time to share your complimentary comments with McDonald’s. It’s a rare person who takes the time to compliment. Thank you for being that person!

Please be assured that your nice comments will be shared with the franchise owner and restaurant team of the McDonald’s you mentioned. I know they’ll appreciate the time you took to share your comments with us.

Again, Steve, we know you have many choices when making your dining-out decisions, and we truly appreciate your choosing McDonald’s. We look forward to serving you again soon under the Golden Arches.

McDonald’s Customer Response Center

My wife and I worked service jobs for years (including McDonalds), and honestly, an awful lot of people treat you like crap. At one job, my wife served large groups of professional athletes (who ate for free), and they treated the waitresses like dirt and stiffed them on the tip. From experience, I know it’s difficult to think positive when you get so much negative feedback.

So this holiday season, will you help me appreciate the unappreciated, the people we take for granted everyday?

In about five minutes a day, you can help others feel great and it won’t cost you a penny.

Steve Pavlina suggests doing the same thing this holiday season – Heart Centered Motivation.

Leave a comment if you plan to help spread the love.

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10 thoughts on “Who Else Wants to Help Create Happiness and Spread Joy?”

  1. Steve,

    i loved your article! i also work in the service industry and have experienced negativity from customers. it is a rarity and great joy to have someone compliment me.

    this holiday season i will help spread love and happiness!


  2. Its good to praise good service, but don’t take no crap neither.

    While its nice to get a happy thank you for the thank you letter in the mail, complaining to the feedback hotline printed on fast food wrappers and cups will get you *free stuff* 😛 If you get flat cokes or cold food from a joint, call and complain, and you’ll get a freebie. And, you’ll maybe help someone else from getting screwed.

    Drive-thrus are especially bad about this, they’ll often figure you’re an out-of-towner on the road whose not going to do anything about getting screwed.

    Cellphones make it pretty easy to leave some feedback nowadays.

  3. Steve, I agree with your point. One thing I wonder is if the employee ever heard about this or got any credit, or if the franchise is taking credit for her hard work?

  4. I worked at Disney World for a summer when I was in college. Believe me when I tell you that people complain about anything and everything, but almost no one goes out of their way to compliment a good (or even an exceptional) effort. If you’re looking for a really easy way to make your life a whole lot easier, praising the people who do well is a great place to start. This is especially true if it’s the lady who sells you your cup of coffee every morning or the guy you see twice a week at the lunch counter when you get a sandwich. The more those people know you appreciate the work they do the more they will look forward to serving you, and the service you receive will improve.

  5. I went on holiday to India recently, and we caught taxis everywhere we went. After a couple of weeks I noticed a trend: we’d always leave a much bigger tip to taxi drivers that were friendlier and appeared happier.

    After the holiday I sort of felt guilty about this. The happier drivers were already happy, so why do they need making happier by large tips? Theyre the ones who are more likely to have a predisposition to being happy. Theyre more likely to be the ones who have a great family at home and loads of great friends.

    The unfriendly, quiet drivers are the ones more likely to have a predisposition to unhappiness. Maybe they caught their spouse cheating on them, or maybe their 9-year-old kid died the other day.

    Who needs the larger tip? Of course you can’t be sure about anything, but shouldnt u always go by averages and probablity, etc?

  6. Steve, having worked with the public all of my life (18 years of it in the hotel and restaurant industry) I am VERY QUICK to spread the love and rave about people who do an excellent job. I will also happily suffer through less-than-stellar service and give the benefit of the doubt if they are truly doing their best and it’s just a rough day.

    However, I will not tolerate or reward being treated poorly or a bad attitude in a service person. I’m all about choices… if you don’t like what you’re doing and can’t treat customers and clients well, then get another job, start a business or change your attitude because that’s not the customer’s fault or their problem.

  7. Steve,
    I’ve worked in call centers for mobile phones, you’re right people really do treat service personel like s***! It’s unfair that people get such abuse merely for doing their jobs.



  8. That is awesome. I have taken the time to do this – but not enough. It is a great reminder and I will make much greater efforts in the future to actually GO TO the corporate website – that is AWESOME!
    I will share this with folks at work. I fellow MBA Student at CSUMB shared it in our forum. Each week we discuss a few ‘quotes’ in addition to our other work – The forum started with this quote and lead us to YOUR site by the 5th reply. Tami a CFO discovered your site and shared it. I will share it with those I work with at a non-profit for seniors on the monterey peninsula. THANK YOU for your site! Juliette

    “A satisfied customer is the best business strategy of all.” Michael Leboeuf

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