For the last couple of weeks, at every business I visit, I look for positives about the person helping me, make note of his/her name, and take two minutes to leave positive comments. Most places have comment cards, but some don’t. At places that don’t have comment cards, I make a mental note of the location, the person and their strengths, and leave a positive comment about the person on the businesses website later.
In my experience, most people leave negative comments, so I decided to use this as an exercise to strengthen my positive thinking muscles and spread harmony, happiness, and joy in the process.
Here is one example from a McDonalds Restaurant – I know McDonalds isn’t politically correct, but I’m not politically correct, so put down the flamethrower 🙂
I submitted this to the McDonalds website:
One of the best experiences I have ever had at McDonalds:
A wonderful woman named Cordelia took our order. I had two small children with me that were acting up. She was patient, kind, and empathic.
My son lost his Happy Meal toy in the play area and was bawling. Cordelia brought him a new toy and brought a smile to his face.
My son spilled milk all over the play area floor, and Cordelia cheerfully mopped up the mess we made. She did it with a smile, kind words, and an aura of happiness that I rarely see.
Cordelia is a fantastic employee. Please take care of her.
And I received this response:
Thank you for taking the time to share your complimentary comments with McDonald’s. It’s a rare person who takes the time to compliment. Thank you for being that person!
Please be assured that your nice comments will be shared with the franchise owner and restaurant team of the McDonald’s you mentioned. I know they’ll appreciate the time you took to share your comments with us.
Again, Steve, we know you have many choices when making your dining-out decisions, and we truly appreciate your choosing McDonald’s. We look forward to serving you again soon under the Golden Arches.
McDonald’s Customer Response Center
My wife and I worked service jobs for years (including McDonalds), and honestly, an awful lot of people treat you like crap. At one job, my wife served large groups of professional athletes (who ate for free), and they treated the waitresses like dirt and stiffed them on the tip. From experience, I know it’s difficult to think positive when you get so much negative feedback.
So this holiday season, will you help me appreciate the unappreciated, the people we take for granted everyday?
In about five minutes a day, you can help others feel great and it won’t cost you a penny.
Steve Pavlina suggests doing the same thing this holiday season – Heart Centered Motivation.
Leave a comment if you plan to help spread the love.